pak360 Privacy Policy

1. Data Controller

pak360, accessible at pak360.org, is the data controller responsible for the personal information processed under this Privacy Policy. References to "pak360", "we", "us", or "our" throughout this document refer to the operator of the pak360 platform.

This Privacy Policy applies to all personal data collected through the pak360 website, mobile browser interface, account registration process, customer support channels, and any other interaction between a player or visitor and the pak360 platform.

For privacy-related enquiries, players may contact pak360 via Live Chat (available 08:00–02:00 PKT) or by email at [email protected]. We aim to respond to all data-related enquiries within five business days.

2. Data We Collect

pak360 collects personal data through several channels. The categories of data we process are as follows:

Registration Data. When you create a pak360 account, we collect your full legal name (as it appears on your Pakistani CNIC), mobile phone number (in 03XX format), email address, date of birth, and the password you choose. This data is required to establish and secure your account.

Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify age eligibility, pak360 collects copies of government-issued identity documents — primarily your Pakistani CNIC. We may also request a selfie or proof-of-address document in certain circumstances.

Financial Data. When you make a deposit or withdrawal, pak360 collects transaction data including the payment method used (e.g., JazzCash, Easypaisa, HBL, UBL), transaction amounts in PKR, transaction reference numbers, and timestamps. We do not store full payment card numbers on pak360 servers; card transactions are processed via PCI-DSS compliant third-party payment gateways.

Betting & Gaming Activity. pak360 records all bets placed, games played, wager amounts, outcomes, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.

Technical & Usage Data. We automatically collect device identifiers, IP addresses, browser type and version, operating system, referring URLs, and session activity logs when you access pak360. This data helps us maintain platform security and improve the user experience for Pakistani players on mobile devices.

Communications Data. When you contact pak360 through Live Chat or email, we retain records of those communications, including timestamps and the content of messages exchanged, for training, compliance, and dispute resolution purposes.

3. How We Use Your Data

pak360 uses the personal data we collect for the following purposes:

Account Management. To create, maintain, and secure your pak360 account; to process deposits and withdrawals; to apply your correct VIP loyalty tier and bonus entitlements; and to communicate account-related notifications.

Regulatory Compliance. To verify player age and identity in accordance with applicable know-your-customer (KYC) obligations; to conduct anti-money laundering checks; and to maintain records required under applicable law.

Responsible Gaming. To monitor betting patterns and identify indicators of potential problem gambling behaviour. Where such indicators are detected, pak360 may proactively contact the player with information about responsible gaming tools and support resources.

Fraud Prevention & Security. To detect, investigate, and prevent fraudulent account activity, multi-accounting, bonus abuse, and any other prohibited conduct described in the pak360 Terms & Conditions.

Platform Improvement. To analyse aggregated and anonymised usage data in order to improve pak360's interface, performance, and product offering — particularly for mobile users accessing the platform via mobile data networks across Pakistani cities including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad.

Marketing Communications. To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may withdraw their marketing consent at any time by updating preferences in their account settings or contacting support.

4. Legal Basis for Processing

pak360 processes your personal data on the following legal bases:

Contractual Necessity. Processing of registration data, financial data, and betting activity data is necessary for the performance of the contract between you and pak360 (i.e., the provision of betting and gaming services under the Terms & Conditions).

Legal Obligation. Processing of KYC and AML-related data is required to comply with applicable legal obligations including identity verification and anti-money laundering requirements.

Legitimate Interests. Processing of technical data, fraud prevention data, and communications records is undertaken on the basis of pak360's legitimate interest in maintaining a secure, fair, and compliant platform.

Consent. Marketing communications are sent on the basis of your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

pak360 does not sell your personal data to third parties. We may share your data with trusted service providers and partners in the following circumstances:

Payment Processors. Your financial transaction data is shared with payment service providers — including JazzCash, Easypaisa, HBL, UBL, and card payment gateways — to the extent necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations.

Identity Verification Providers. KYC documentation may be processed by third-party identity verification services operating under contractual data processing agreements with pak360.

Game Software Providers. Aggregated and anonymised session data may be shared with pak360's game software providers (including JILI) for game performance analytics. No personally identifiable information is included in such sharing.

Legal & Regulatory Disclosure. pak360 may disclose your personal data where required to do so by a valid legal order, court ruling, or regulatory authority request. We will notify affected players of such disclosures where legally permissible to do so.

6. Cookies & Tracking Technologies

pak360 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we employ are:

Strictly Necessary Cookies. Required for the platform to function correctly, including session management, login persistence, and security token validation. These cookies cannot be disabled without impairing platform functionality.

Analytics Cookies. Used to collect aggregated, anonymised data on how players navigate the pak360 platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the platform experience.

Preference Cookies. Store your platform preferences such as language settings and layout choices so that they persist between sessions.

You may manage cookie preferences through your browser settings. Disabling analytics or preference cookies will not prevent you from accessing pak360 but may affect certain platform features.

7. Data Retention

pak360 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and operational obligations. The following retention periods apply as a general guide:

Account & KYC Data: Retained for a minimum of five years following account closure, in accordance with standard AML record-keeping requirements.

Financial Transaction Records: Retained for a minimum of five years from the date of each transaction.

Betting & Gaming Activity: Retained for a minimum of three years, or longer if required for an active dispute or investigation.

Communications Records: Retained for a minimum of two years from the date of each communication.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Data Security

pak360 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption across all platform connections, encrypted storage of passwords using modern hashing algorithms, access controls restricting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

While pak360 takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your personal data and creates a material risk to your rights, pak360 will notify affected players without undue delay and will take immediate remedial action.

You are responsible for maintaining the security of your own pak360 login credentials. If you suspect your account has been accessed without authorisation, notify pak360 support immediately via Live Chat.

9. Your Rights

As a pak360 player, you have the following rights with respect to your personal data:

Right of Access. You may request a copy of the personal data pak360 holds about you. Requests will be fulfilled within 30 days of receipt.

Right to Rectification. If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. For account details you can update directly (such as email address or mobile number), please use the account settings section or contact support.

Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pak360's legal retention obligations. Data that must be retained for compliance purposes cannot be erased before the relevant retention period expires.

Right to Object. You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds related to your particular situation.

Right to Data Portability. Where technically feasible, you may request your personal data in a structured, machine-readable format.

To exercise any of these rights, contact pak360 via Live Chat or by email at [email protected]. We will verify your identity before processing any data rights request.

10. Children & Minors

pak360 does not knowingly collect or process personal data from any individual under 18 years of age. Access to pak360 is strictly restricted to adults. If pak360 discovers that an account was registered by an individual under 18, the account will be permanently closed, all deposits returned, and all associated personal data deleted in accordance with our data protection obligations.

If you believe that a minor has registered on pak360, please notify us immediately via Live Chat or at [email protected]. We will investigate and act on all such reports promptly. 18+

11. Policy Amendments

pak360 reserves the right to amend this Privacy Policy at any time. The most current version will always be published on this page, with the date of last update indicated at the top of the document. For material changes that significantly affect how your personal data is processed, pak360 will provide advance notice via account notification or email where practicable.

Continued use of the pak360 platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amended policy, you should cease using pak360 and request account closure.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pak360 holds about you, please contact our support team:

Live Chat: Available 08:00–02:00 PKT daily via the pak360 platform.

Email: [email protected]

pak360 aims to acknowledge all privacy-related enquiries within two business days and to provide a substantive response within 30 days of receiving a complete request.